November 16, 2016 Article in The Hamilton Spectator

Family Councils Network 4, 7th Annual Fall Forum


The 7th Annual Fall Form was held Wednesday, October 11, 2017 at the Royal Botanical Gardens. This year’s workshop addressed the complex topic of Breaking Barriers of Communication.  Participants came from  Burlington, Niagara, Welland, Hamilton, London, Cambridge, Brantford, Six Nations Reserve, and Simcoe. 


During the morning session, a diverse panel offered expertise from the view point of Administration, Management, Nursing, Personal Support Workers (PSW) and Families to stimulate discussion and problem solving in communication issues that Long Term Care homes face daily. The panelists, Dr. Marie  Savundranayagam, Gerontologist, shared the current research in Person Centred Care, where training PSWs to personalize communication has had a positive result with residents; Heather Neiser, Personal Support Worker, shared viewpoints of how Barriers of Communication with families, co-workers and management affected their work and health; Joanne Cartmer, shared how important listening to all sides of an issue from her experiences as Director of Programme and Support Services; Jim Lamont, shared his personal journey as a Family Member and Chair of a Family Council and Kate MacDonald, Administrator, presented information pertaining to how important proper communication and maintaining lines of communication are instrumental in reducing miscommunication and keeping front line staff, management, families and residents happy. David Montgomery, who was the moderator for the Family Councils Forum, 7th Annual Fall Forum for the third year, kept the event interactive and added some insightful comments.


In the afternoon session, six Scenarios of common communication challenges were tackled in a round table format.  Administrators, managers, care-givers and family members worked together to determine the root cause of barriers of communication and offered suggestions for improvement.


I would like to thank all of the panelists, the moderator and the Family Councils Forums Team: Carol Dueck, Recording Secretary; Carol Adamson, Treasurer; Henry Rapzcewicz, Registration and Claudine Van-Every Albert, Programmes/Printing for making this event happen and running smoothly.


Thank you to the Multi-Service Providers: Seniors for Seniors, Hausers Home Health Care; Banyan,

GrocerEase; Connect Hearing; Bay Gardens Funeral Home; and the Network 4 Long Term Care

Advocacy Committee for providing valuable information to the attendees. Thank you to Terri Jenner

and staff of the Royal Botanical Gardens for the wonderful venue and great food. Sponsors for

this event were Shoppers Drug Store, Mohawk Road West, Hamilton; Swiss Chalet, Upper James Street,

Hamilton;  Seniors for Seniors, Parkdale Ave. , Hamilton, Ontario and Hausers Home Health Care,

Dunnville and The Albert Group of Six Nations Reserve.

Helga Henson,


Family Councils Forum, 7th Annual Fall Forum

The Panelists

David Montgomery   Kate MacDonald              Heather Neiser                                Joanne Caratmer                Dr.Marie Savundranayagam                  Jim Lamont

Family Councils 7th Annual Fall Forum 2017

"Breaking Barriers of Communication Between Residents, Family and Staff"

at the Royal Botanical Gardens, Burlington

Wednesday, October 11, 2017

8:30 am - 4:30 pm


Registration must be received by September 20, 2017




Family Councils Forums, 7th Annual Fall Forum

Wednesday, October 11, 2017

8:30 am to 4:30 pm





First and Last Name: __________________________________________________


Address: __________________________________________________________________




City: __________________________________On.   Postal Code_________________


Affiliation (Council, Organization, etc.)_______________________________


Title: ______________________________________________________________________


EMAIL: ___________________________________________________________________

                                                         TO BE USED FOR COMMUNICATION AND UPDATES ONLY


Special Requirements, i.e. dietary, other: _________________________

AMOUNT: $_____­­_        Cheque       e-transfer        Cash


Payable ONLY to Family Councils Forum

$40 per person; including lunch, nutrition breaks & Multi-Service Provider Resource Fair

Mail to        

Helga Henson

424 Mohawk Road West

Hamilton, Ontario L9C 1W9


Contact: Helga Henson, Chair at  or 289-253-8220

Registration Cancellation and Refund

You must contact Family Councils Forums no later than September 28, 2017, to cancel your registration for the Family Councils Forums 7th Annual Fall Forum. For cancellations made by September 28, 2017, your registration fee will be refunded after the FORUM. No refunds will be given for cancellations made after October 1, 2017.

Cancellation requests must identify the registrant’s name, email address and type of payment (cheque# or cash) to



Receipts will be emailed once payment is received. For individuals who do not have email, a receipt will be provided the day of the event.

     See Details of the 2016 Fall Forum Below    

Presenters At 2016 Fall Forum

The Advocacy Committee of the Family Council Network 4

is pleased to support the Fall Forum 2016



that is being organized by the Family Councils Forums group.  To register simply click on the Registration Form and copy it to your computer, complete and submit it to Helga Henson as noted on the form. Seating is limited so register early.

Karen Robins, Deb Bryson and Grace Belliveau

     See Details of the 2015 Fall Forum Below    

Family Council Network 4 Fall Forum 2015


A special Sub-Committee of the Family Councils Network 4 Advocacy Committee will host the 5th Annual Fall Forum, a series first initiated by St. Joseph's Villa, Dundas. Below is a flyer and registration form which will encourage you to join us on October 21st in St. Catharines at Linhaven Home. The topic is Pathways for Resident Emergency Care - a topic unanimously endorsed by our committee as of critical importance. 

This is a topic to help family members prepare for an emergency hospital visit by their loved one in long-term care. A morning panel discussion by health care professionals on The Emergency Hospital Visit  will be followed in the afternoon with a discussion between a long-term care physician and an attorney/advocate for the elderly on the associated Challenges.  

Please take a few minutes to read over the flyer. To register for the Forum right-click on the Registration Form below, copy and paste it into a Word document and print it; complete the form and return to the address shown with your cheque or money order. We urge you to register early to avoid disappointment. For further information, if you require it, contact Helga Henson, Chair at or 289-253-8220. 


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